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The mailbag is back!

“What is the difference between a reason and an excuse? In my eyes, a reason tends to be the truth; something indisputable that cannot be hidden behind. An excuse, on the other hand, is something you make up to explain a shortcoming on your part.  What is your take on this?” (Maurice - 58 - Chicago)

“Brian, I've been following you and your methods for quite some time. I was recently forced to resign from my coaching position after 19 years. An angry parent didn't agree with how I spoke to her son and my administration chose not to support me at all, leaving me with an awfully difficult...

What do you do if you want to instill a new culture at your org, but the other decision makers don't seem to see the benefit of your trying to move in a better direction? Where they stick to the same old ways that doesn't provide any progress? Or where they just want the W on the scoreboard, quick...

Do you schedule “rest days” from discipline like an athlete would schedule a rest day from fitness so off days can rejuvenate and come back better? (Anonymous - Louisville, KY)